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Help & FAQ

How can we be of assistance?


Can I take a screenshot of myProbatix and just show it to my test center?

No, the QR code is only valid for 2 days for security reasons. Therefore, we recommend that you briefly log in to myProbatix and call up the QR code before checking in at the test center.

What do I do if I forget my password or want to change it?

Under the login button you will find the link to reset your password "Forgot your password?".

I am under 18, why can't I register with myProbatix?

Persons under 18 years of age require the consent of their parents for the test smear. A blanket consent cannot be filed in myProbatix.

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