FAQ: Questions about Process, Results, Benefits

Do you have questions about blood tests? In our FAQ section you will find all the important information about our blood tests - from how to perform them and the results to the health benefits. Find out how blood tests can help monitor your health, detect nutrient deficiencies early and minimize risks .

We provide clear, easy-to-understand answers to frequently asked questions to keep you well informed.

Generally

customer account

capillary blood sampling

health tests

Can't I do these tests for free at my family doctor's?

The option to have certain tests done at your primary care doctor's office is certainly available, but what 'free' means can vary. Traditional routes can often involve waiting times and multiple doctor visits, which can be challenging, especially if you're on a tight schedule or looking for quick answers to your health questions.

At Probatix, we are committed to offering you a more accessible and efficient alternative. Our goal is to give you easy access to your blood values without long waiting times. What is even more important to us is that you can not only view your health data, but also understand it and actively use it to manage your health independently.

Our vision is to promote better and proactive healthcare in Germany, which not only facilitates the early detection of diseases, but also helps to relieve the burden on doctors' offices by avoiding unnecessary visits. We believe that an informed approach to one's own health data is a key to long-term well-being and efficient healthcare.

How does Probatix evaluate samples based on capillary blood?

Probatix is a pure software company and does not evaluate samples. We work with professional laboratories that specialize in capillary blood. They carry out the evaluation for us and we make the results available to customers in digital and understandable format.

Are Probatix blood tests safe and reliable?

Do I have to take blood myself?

Does my health insurance cover the tests?

How do I receive my test results and how quickly are they available?

What makes Probatix different from conventional home tests?

How are my personal data and test results protected?

Is this something like Theranos?

What happens if my test results are abnormal?

Management of the MyProbatix customer account

What is MyProbatix?

How can I manage my MyProbatix account?

I forgot my MyProbatix password, what do I do?

I want to delete my MyProbatix account, how do I do that?

How can I cancel or rebook a test at the pharmacy?

Can I add the pharmacy appointment to my calendar?

How is the payment made?

Everything about capillary blood sampling

How long does a capillary blood draw take?

Are there any special preparations that should be made before the health tests?

How does the testing process work in the pharmacy?

How does the testing process work at home?

Will needles be visible?

Does finger puncture cause pain?

How much blood is needed?

I want to run multiple tests at once. Is that possible?

What personal data is transmitted to the laboratory?

Is the blood collection device certified?

General information about health tests

Why should I get tested?

How often should I get tested?

Are the health tests suitable for people of all ages?

Do you have anymore questions?

Our customer service will be happy to help you. Contact us at support@probatix.de

Which

health checks

can I do?

basic check

Calcium · Magnesium · Holotranscobalamin

Identifying relevant deficiencies for bone health, muscle and nerve function and the immune system

64.90 €

49.90 €

Book now ✨ Recommended

comfort check

25-OH vitamin D · folic acid · ferritin · magnesium · holotranscobalamin

Additionally, identify deficiencies that affect blood formation, oxygen transport and cell division

109.90 €

89.90 €

Premium Check

Vitamin B12 · Calcium · 25-OH-Vitamin D · Folic acid · Ferritin · Magnesium · Holotranscobalamin

Discover other important values that are important for water balance and blood pressure regulation, nerve function and cognitive health

129.90 €

99.90 €

More information about our checks

More for yourself

create.

Testimonials and

success stories

Finally, a simple blood test is no longer a project, but a simple process.

Peter B.

Berlin

Clara F.

Leipzig

Thanks to Probatix, I can now easily check my HbA1c level regularly at the pharmacy.

Anna L.

Hamburg

Thanks to Probatix, I can quickly detect changes in my blood values and can contact my doctor immediately.

Do you have

Questions?

Nothing

miss

Stay informed about relevant news about health topics and blood tests in your area.

Email addressSign up

What do doctors say about the fact that people can now actively determine their blood values?

There are different opinions among doctors on this topic. Some doctors are concerned that patients may have difficulty understanding and correctly interpreting their own blood values. They see the determination and interpretation of blood values as an area that should remain in the hands of doctors in order to avoid misunderstandings and incorrect conclusions.

On the other hand, there are many doctors who recognize the benefits of easily accessible, digitally available and reliable blood tests. These doctors see that the active involvement of patients increases health awareness in the population. They value the low-threshold tests as a valuable addition to traditional blood tests and see that such offers can improve early detection and better treat chronically ill patients.

It is important that you speak to a doctor if you have any abnormal values, as the actual treatment can only be carried out by doctors. Only they have the necessary knowledge and expertise to take the right therapeutic measures. The regular and validated laboratory tests from Probatix are very reliable, which avoids duplicate tests. This allows doctors to start with an information advantage, which increases the efficiency and accuracy of further medical care.

In addition, these tests can also be ordered by a doctor, creating a more pleasant patient experience. Patients can take tests from the comfort of their own home or at a nearby Probatix partner without having to wait. This reduces the need for frequent doctor visits and waiting times, while still ensuring professional monitoring and advice. At the same time, doctors are relieved of routine tasks, giving them more time for individual patient care. The low-threshold offer makes life easier for everyone involved. Together with doctors and other participants in the healthcare system, we are creating a better, more efficient healthcare system for everyone. This development ultimately benefits everyone and contributes to improved healthcare.

Are Probatix blood tests safe and reliable?

Yes, Probatix blood tests are safe and reliable. Our tests are carried out under professional conditions. If there is a Probatix partner location near you, we recommend that you have the blood sample taken at one of our partner pharmacies. If you do not have a suitable location nearby, we offer you the option of ordering a home test kit and taking the sample yourself in the comfort of your own home. The analysis is then carried out in an accredited laboratory that specializes in capillary blood, so that you receive medically reliable blood values.

Do I have to take blood myself?

Does my health insurance cover the tests?

How do I receive my test results and how quickly are they available?

What makes Probatix different from conventional home tests?

How are my personal data and test results protected?

Is this something like Theranos?

What happens if my test results are abnormal?

Management of the MyProbatix customer account

What is MyProbatix?

How can I manage my MyProbatix account?

I forgot my MyProbatix password, what do I do?

I want to delete my MyProbatix account, how do I do that?

How can I cancel or rebook a test at the pharmacy?

Can I add the pharmacy appointment to my calendar?

How is the payment made?

Everything about capillary blood sampling

How long does a capillary blood draw take?

Are there any special preparations that should be made before the health tests?

How does the testing process work in the pharmacy?

How does the testing process work at home?

Will needles be visible?

Does finger puncture cause pain?

How much blood is needed?

I want to run multiple tests at once. Is that possible?

What personal data is transmitted to the laboratory?

Is the blood collection device certified?

General information about health tests

Why should I get tested?

How often should I get tested?

Are the health tests suitable for people of all ages?

Do you have anymore questions?

Our customer service will be happy to help you. Contact us at support@probatix.de

Which

health checks

can I do?

basic check

Calcium · Magnesium · Holotranscobalamin

Identifying relevant deficiencies for bone health, muscle and nerve function and the immune system

64.90 €

49.90 €

Book now ✨ Recommended

comfort check

25-OH vitamin D · folic acid · ferritin · magnesium · holotranscobalamin

Additionally, identify deficiencies that affect blood formation, oxygen transport and cell division

109.90 €

89.90 €

Premium Check

Vitamin B12 · Calcium · 25-OH-Vitamin D · Folic acid · Ferritin · Magnesium · Holotranscobalamin

Discover other important values that are important for water balance and blood pressure regulation, nerve function and cognitive health

129.90 €

99.90 €

More information about our checks

More for yourself

create.

Testimonials and

success stories

Finally, a simple blood test is no longer a project, but a simple process.

Peter B.

Berlin

Clara F.

Leipzig

Thanks to Probatix, I can now easily check my HbA1c level regularly at the pharmacy.

Anna L.

Hamburg

Thanks to Probatix, I can quickly detect changes in my blood values and can contact my doctor immediately.

Do you have

Questions?

Nothing

miss

Stay informed about relevant news about health topics and blood tests in your area.

Email addressSign up

Do I have to take blood myself?

In most cases, the blood sample is taken by a professional Probatix partner, such as a pharmacy near you. If there is no partner location near you, you can order a home test kit and take the sample yourself in just a few minutes at home.

Does my health insurance cover the tests?

Unfortunately, our tests are not yet covered by health insurance companies. After the test, you will receive an invoice from us that you can submit to your health insurance company for reimbursement - it's worth trying. At the same time, we are working hard to ensure that our tests will soon be covered by health insurance companies.

How do I receive my test results and how quickly are they available?

You will usually receive your results within 5-7 working days directly in your Probatix Health portal. There you will also see simple explanations and timelines so that you can quickly identify trends and changes and act accordingly.

What makes Probatix different from conventional home tests?

Probatix differs from conventional home tests through its professional and comprehensive support from sample collection to analysis. If you have a partner location near you, you can ideally have the sample collection carried out by one of our professional partners, such as a pharmacy. This ensures that the entire process - from collection to transport to analysis - is carried out to the highest quality standards. We work daily to expand this network.

If there is no partner location near you, you can alternatively have a home test kit sent to you and conveniently carry out the sample collection yourself. In any case, you benefit from the digital traceability of your test results. In contrast to a simple PDF that you would otherwise receive after a blood test, with Probatix you can view your results at any time and track them over longer periods of time. This allows you to continuously monitor your health and identify trends and changes.

How are my personal data and test results protected?

The data at Probatix is protected according to the highest security standards. Probatix's information security management system is also certified by TÜV Süd according to ISO 27001.

Is this something like Theranos?

Short answer: No. Simply because we are a software provider, while Theranos produced medical devices.

More detailed answer: With Probatix, we want to give people easier access to their own health data through our software. We act as an interface that connects users with qualified laboratories to have blood values professionally analyzed. We then make the results available digitally. Our role is that of a software provider that promotes transparency and accessibility in the healthcare system.

In contrast, Theranos was a company that developed medical devices and deliberately misled both patients and investors by making false promises. The machine produced by Theranos never worked and the samples were actually secretly analyzed on real laboratory equipment. The book "Bad Blood" by John Carreyrou is highly recommended if you want to find out more about this.

What happens if my test results are abnormal?

If the test results are unusual, we generally recommend consulting a doctor. This will soon be possible directly via the Probatix platform.

What is MyProbatix?

MyProbatix is your platform for a comprehensive overview of your health. Here you can manage relevant health information, book health tests and view results in a simple and efficient way. We offer you a user-friendly environment to actively participate in the care of your health and develop a better understanding of your personal health values.

How can I manage my MyProbatix account?

To manage your MyProbatix account, simply click on the "Account" option in the top right. There, under the "Edit" tab, you can adjust your personal data and make the desired changes. This allows you to flexibly adjust and maintain your account information.

I forgot my MyProbatix password, what do I do?

If you have forgotten your password, simply click on "Forgot password". You will then receive an email with a reset link that you can use to reset your password. Follow the instructions in the email to set a new password and regain full access to your account.

I want to delete my MyProbatix account, how do I do that?

To delete your account, please send a request to support@probatix.de . Our support team will take care of it immediately and assist you with all necessary steps.

How can I cancel or rebook a test at the pharmacy?

Rebooking: On my.probatix.de , in your customer account under "Appointments", you can edit the appointment and select a new date. Both you and the pharmacy will be notified of the appointment change.
Cancellation: After you cancel the appointment, the money you have already paid will be credited to the payment method you chose.

Can I add the pharmacy appointment to my calendar?

Yes, in the appointment confirmation you received by email, you can choose whether you want to add the appointment to Google Calendar or iOS Calendar.

How is the payment made?

Payment is made directly via the my.probatix.de platform. You can pay conveniently and securely using various payment methods such as credit card, Apple Pay, Google Pay, Giro Pay, SEPA or PayPal. We offer a variety of options to enable you to process your order flexibly and conveniently.

How long does a capillary blood draw take?

Generally, a blood sample takes about 5 to 8 minutes. However, this can vary depending on the person.

Are there any special preparations that should be made before the health tests?

Fluid intake: Drink plenty of water and avoid coffee and sugary drinks. This can make the blood sample easier.
Relaxation: Try to relax before the test. Stress and excitement can affect blood pressure. It can also be helpful to swing your arm and warm your hands before the test.
No exercise: It is recommended that you do not exercise before having your blood drawn, as physical exertion can alter the results of certain blood values such as electrolytes, enzymes and hormones, which may lead to inaccurate diagnostic results.

How does the testing process work in the pharmacy?

The pharmacy staff performs the capillary blood collection by taking a few small drops of blood from the fingertip. The finger is punctured with a lancet and is placed relaxed on the blood collection device. The required amount of blood is collected in a tube using a vacuum effect. The process usually takes 2 to 4 minutes. The puncture wound is then covered with a plaster and that's it!

The pharmacy staff takes care of registering the blood sample and sending it to the laboratory.

A few working days after the blood sample is taken, you will be notified by email that the results are available. You can view them in your MyProbatix account.

How does the testing process work at home?

The process of collecting blood at home using a test-at-home kit begins with thoroughly cleaning your hands and preparing the kit according to the instructions provided. First, a lancet is used to puncture your finger and collect blood from the fingertip. These drops of blood are then placed in a sample tube. Once collected, the sample is sent to a laboratory for analysis. Finally, test results should be interpreted according to the instructions and healthcare professionals should be contacted if necessary.

Will needles be visible?

During a lancet puncture, the needles will usually not be visible as they are located inside the lancet housing and only protrude briefly to penetrate the skin when activated. This minimizes the visibility of the needle.

Does finger puncture cause pain?

Finger blood sampling usually causes minimal pain. The prick with a lancet is quick and is often felt as a slight stinging or tingling sensation. Most people find the pain to be significantly less than when taking a venous blood sample with a needle in the arm vein. However, the sensation of pain can vary from person to person and also depends on the sensitivity of the skin on the finger.

How much blood is needed?

The amount of blood required varies depending on the test. In most cases, at least 500 microliters of blood are required, which corresponds to about 10-12 drops of blood. There are also test variants that require twice as much, i.e. two times 500 microliters of blood.

I want to run multiple tests at once. Is that possible?

Yes, but we recommend doing a maximum of two tests in one day and waiting a few days before doing further tests.

What personal data is transmitted to the laboratory?

The laboratory evaluates the samples anonymously. The laboratory only receives the date of birth and gender, the type of test, and the location, day and time of the test.

Is the blood collection device certified?

Yes, the device has the CE marking and meets the safety and health requirements set out in the European directives.

Do you have anymore questions?

Our customer service will be happy to help you. Contact us at support@probatix.de

Why should I get tested?

Early detection of health problems: Health tests can help identify potential health problems early before they become more serious.

Prevention and risk assessment: The results of health tests can provide information about personal health risks. Based on this information, preventive measures can be taken to minimize the risk of certain diseases.

Lifestyle adjustments : Health assessments can help identify areas in lifestyle that could be adjusted, such as diet, exercise and sleep.

Setting individual health goals: The results of health tests can be used to set individual health goals to improve overall quality of life.

Self-responsibility and empowerment: Participation in health tests can promote awareness of one's own health and encourage individuals to take active responsibility for their health.

Chronic disease monitoring: For people with chronic diseases, regular health checks can help monitor the progression of the disease and make adjustments to treatment.

How often should I get tested?

It is recommended that you repeat the test every 3 to 6 months. During this period, you may notice changes in your values.

Are the health tests suitable for people of all ages?

All tests on offer are permitted for people aged 18 and over.

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