FAQ: Questions about process, results, benefits
Do you have questions about blood tests? In our FAQ section, you will find all the important information about our blood tests – from the procedure and results to the health benefits. Learn how blood tests can help monitor your health, detect nutrient deficiencies early and minimize risks.
We provide you with clear, easy-to-understand answers to frequently asked questions, so you are well-informed.
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The 5 most frequently asked questions
What is the advantage compared to a blood test at the doctor's office?
What is the advantage compared to a blood test at the doctor's office?
Our tests save you time and travel – no waiting times, no appointment coordination, no travel. You can test flexibly, whenever it suits you, and with minimal effort conveniently from home.
Additionally, the results are yours and can be accessed and tracked digitally at any time.
And: Our tests do not replace doctor visits, but complement them sensibly. They help you to pay attention to your health early and to visit a doctor in a timely manner when it is really important.
Is Probatix the optimal solution for everyone? Isn't it cheaper at the doctor's?
Is Probatix the optimal solution for everyone? Isn't it cheaper at the doctor's?
Those who have a lot of time and can count on cost coverage by health insurance can get some tests cheaper at the doctor.
You can compare it well: Temperature or blood pressure can also be measured for free at the doctor – yet many people own a fever thermometer or a blood pressure monitor at home to keep an eye on their values at any time. It is precisely this personal responsibility and flexibility that we want to enable with
Everyone must, of course, decide for themselves whether this comfort, time savings, and direct availability of results are worth it to them – and whether they are willing to invest in their own health.
What should I do if I don't understand my blood test results?
What should I do if I don't understand my blood test results?
You will not only receive your lab results but also a comprehensible classification with explanations of what the results mean. This way, you can make informed decisions about your health.
If you generally do not wish to engage with your values, our tests are not the right solution for you.
Why are the blood tests reliable?
Why are the blood tests reliable?
Our tests are evaluated by certified medical laboratories – the same laboratories that also analyze regular medical blood samples.
All tested parameters are specifically validated for capillary blood and provide the same reliable results as blood samples from the vein.
If I have to go to the doctor anyway in case of abnormalities – why not go there directly?
If I have to go to the doctor anyway in case of abnormalities – why not go there directly?
Just like a fever thermometer or a blood pressure monitor can provide you with initial indications at home, our tests also help to detect possible abnormalities at an early stage.
This way, you can make an informed decision about whether a doctor's visit is necessary.
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Can't I also have these tests done for free at my general practitioner?
Can't I also have these tests done for free at my general practitioner?
The possibility of having certain tests conducted by your general practitioner certainly exists. However, what 'free of charge' means can vary. Traditional methods can often involve waiting times and multiple doctor visits, which can be challenging, especially if you have a tight schedule or are seeking quick answers to your health questions.
At
Our vision is to promote better and proactive healthcare in Germany, which not only facilitates the early detection of diseases but also helps to relieve doctors' offices by avoiding unnecessary visits. We believe that an informed approach to one's own health data is key to long-term well-being and efficient healthcare.
How does Probatix evaluate the samples based on capillary blood?
How does Probatix evaluate the samples based on capillary blood?
Are the blood tests from Probatix safe and reliable?
Do I have to draw blood myself?
Will my health insurance cover the tests?
How do I receive my test results and how quickly are they available?
What makes Probatix different from conventional home tests?
How are my personal data and test results protected?
Is this something like Theranos?
What happens if my test results are abnormal?
Management of the MyProbatix customer account
What is MyProbatix ?
How can I manage my MyProbatix account?
I forgot my MyProbatix password, what should I do?
I want to delete my MyProbatix account, how do I do that?
How can I cancel or reschedule a test at the pharmacy?
Can I add the appointment at the pharmacy to my calendar?
How is the payment made?
All about capillary blood sampling
How long does a capillary blood sampling take?
Are there any special preparations that should be made before the health tests?
What is the test process like at the pharmacy?
What is the test process like at home?
Will needles be visible?
Does the finger blood sampling cause pain?
How much blood is needed?
I want to conduct multiple tests at once.Is that possible?
What personal data is transmitted to the laboratory?
Is the blood collection device certified?
General information about health tests
Why should I get tested?
How often should I get tested?
Are the health tests suitable for people of all ages?
Table of Contents
- General
- Management of the My
Probatix customer account - All about capillary blood collection
- General information about health tests
Do you have any questions?
Our customer service is happy to assist you.Contact us via support@probatix.de
Which
Health Checks
can I do?
Basic Check
Calcium · Magnesium · Holotranscobalamin
Identify relevant deficiencies for bone health, muscle and nerve function, and the immune system
€64.90
€49.90
Book now✨ Recommended
Comfort Check
25-OH-Vitamin D · Folic Acid · Ferritin · Magnesium · Holotranscobalamin
Additionally identify deficiencies that affect blood formation, oxygen transport, and cell division
€109.90
€89.90
Premium Check
Vitamin B12 · Calcium · 25-OH-Vitamin D · Folic Acid · Ferritin · Magnesium · Holotranscobalamin
Discover more important values that are crucial for water balance and blood pressure regulation, nerve function, and cognitive health
€129.90
€99.90
More information about our checks
Create more for yourself
.
Testimonials and
Success Stories
Finally, a simple blood test is no longer a project, but a straightforward process.
Peter B.
Berlin
Clara F.
Leipzig
Thanks to
Anna L.
Hamburg
Thanks to
Do you have
questions?
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What do doctors say about the fact that people can now actively determine their blood values?
What do doctors say about the fact that people can now actively determine their blood values?
There are differing opinions among doctors on this topic. Some doctors have concerns that patients might have difficulties understanding and correctly interpreting their own blood values. They view the determination and interpretation of blood values as an area that should remain in medical hands to avoid misunderstandings and incorrect conclusions.
On the other hand, there are many doctors who recognize the advantages of easily accessible, digitally available, and reliable blood tests. These doctors see that by actively involving patients, health awareness in the population is strengthened. They appreciate the low-threshold testing as a valuable addition to traditional blood examinations and see that such offerings can improve early detection and better treat chronically ill patients.
It is important that in the case of abnormal values, a doctor is consulted, as the actual treatment can only be carried out by doctors. Only they have the necessary
Furthermore, these tests can also be ordered by a doctor, creating a more pleasant patient experience. Patients can conveniently conduct tests from home or at a nearby
Are the blood tests from Probatix safe and reliable?
Are the blood tests from Probatix safe and reliable?
Yes, the blood tests from
Do I have to draw blood myself?
Does my health insurance cover the tests?
How do I receive my test results and how quickly are they available?
What makes Probatix different from conventional home tests?
How are my personal data and test results protected?
Is this something like Theranos?
What happens if my test results are abnormal?
Management of the MyProbatix customer account
What is MyProbatix ?
How can I manage my MyProbatix account?
I forgot my MyProbatix password, what should I do?
I want to delete my MyProbatix account, how do I do that?
How can I cancel or reschedule a test at the pharmacy?
Can I add the appointment at the pharmacy to my calendar?
How is the payment made?
All about capillary blood sampling
How long does a capillary blood sampling take?
Are there any special preparations that should be made before the health tests?
What is the test process like at the pharmacy?
What is the test process like at home?
Will needles be visible?
Does the finger blood sampling cause pain?
How much blood is needed?
I want to perform multiple tests at once.Is that possible?
What personal data is transmitted to the laboratory?
Is the blood collection device certified?
General information about health tests
Why should I get tested?
How often should I get tested?
Are the health tests suitable for people of all ages?
Table of Contents
- General
- Management of the My
Probatix customer account - All about capillary blood collection
- General information about health tests
Do you have any questions?
Our customer service is happy to assist you.Contact us via support@probatix.de
Which
Health Checks
can I do?
Basic Check
Calcium · Magnesium · Holotranscobalamin
Identify relevant deficiencies for bone health, muscle and nerve function, and the immune system
€64.90
€49.90
Book now✨ Recommended
Comfort Check
25-OH Vitamin D · Folic Acid · Ferritin · Magnesium · Holotranscobalamin
Additionally identify deficiencies that affect blood formation, oxygen transport, and cell division
€109.90
€89.90
Premium Check
Vitamin B12 · Calcium · 25-OH Vitamin D · Folic Acid · Ferritin · Magnesium · Holotranscobalamin
Discover more important values that are crucial for water balance and blood pressure regulation, nerve function, and cognitive health
€129.90
€99.90
More information about our checks
Create more for yourself
.
Testimonials and
Success Stories
Finally, a simple blood test is no longer a project, but a straightforward process.
Peter B.
Berlin
Clara F.
Leipzig
Thanks to
Anna L.
Hamburg
Thanks to
Do you have
questions?
Don't
miss out
Stay informed about relevant news on health topics and blood tests in your area.
Email AddressSign Up
- Imprint
- Terms of Use
- Privacy Policy
Probatix for Service Providers- 2024
Probatix Health GmbH
Do I have to draw blood myself?
Do I have to draw blood myself?
In most cases, the blood sample is taken by a professional
Does my health insurance cover the tests?
Does my health insurance cover the tests?
Currently, our tests are unfortunately not yet covered by health insurance companies. After the test, you will receive an invoice from us, which you can submit to your health insurance company for reimbursement – it's worth a try. We are working intensively in parallel to ensure that our tests will soon be covered by health insurance companies.
How do I receive my test results and how quickly are they available?
How do I receive my test results and how quickly are they available?
You will usually receive your results within 5-7 business days directly in your
What makes Probatix different from conventional home tests?
What makes Probatix different from conventional home tests?
If there is no partner location near you, you can alternatively have a home test kit sent to you and conveniently perform the sample collection yourself. In any case, you benefit from the digital traceability of your test results. Unlike a simple PDF that you would otherwise receive after a blood test, with
How are my personal data and test results protected?
How are my personal data and test results protected?
The data at
Is it something like Theranos?
Is it something like Theranos?
Short answer: No. If only because we are a software provider, while Theranos produced medical devices.
More detailed answer: With
In contrast, Theranos was a company that developed medical devices and misled both patients and investors through deliberately false promises. The machine manufactured by Theranos never worked, and the samples were secretly analyzed on real laboratory equipment.The book "Bad Blood" by John Carreyrou is highly recommended if you want to learn more about it.
What happens if my test results are abnormal?
What happens if my test results are abnormal?
In the case of noticeable test results, we generally recommend consulting a doctor. This will soon also be possible directly via the
Management of the MyProbatix customer account
What is MyProbatix ?
What is MyProbatix ?
My
How can I manage my MyProbatix account?
How can I manage my MyProbatix account?
To manage your My
I forgot my MyProbatix password, what should I do?
I forgot my MyProbatix password, what should I do?
If you have forgotten your password, simply click on "Forgot Password". You will then receive a reset link via email, which you can use to reset your password. Follow the instructions in the email to set a new password and regain full access to your account.
I would like to delete my MyProbatix account, how do I do that?
I would like to delete my MyProbatix account, how do I do that?
To delete your account, please send a request to support@probatix.de. Our support team will promptly take care of it and assist you with all necessary steps.
How can I cancel or reschedule a test at the pharmacy?
How can I cancel or reschedule a test at the pharmacy?
- Rebooking: On my.probatix.de, in your customer account under "Appointments", you can edit the appointment and select a new date. Both you and the pharmacies will be notified of the appointment change.
- Cancellation: After you have canceled the appointment, the money you have already paid will be credited to the payment method you selected.
Can I add the appointment at the pharmacy to my calendar?
Can I add the appointment at the pharmacy to my calendar?
Yes, in the appointment confirmation you received via email, you can choose whether to add the appointment to the Google Calendar or the iOS Calendar.
How is the payment made?
How is the payment made?
Payment is made directly through the my.probatix.deplatform. You can pay conveniently and securely with various payment methods such as credit card, Apple Pay, Google Pay, Giro Pay, SEPA, or PayPal. We offer a variety of options to provide you with a flexible and convenient transaction process.
Everything about capillary blood collection
How long does a capillary blood draw take?
How long does a capillary blood draw take?
In general, a blood draw takes about 5 to 8 minutes. However, this can vary depending on the individual.
Are there any special preparations that should be made before the health tests?
Are there any special preparations that should be made before the health tests?
- Fluid Intake: Drink enough water and avoid coffee and sugary drinks. This can make blood collection easier.
- Relaxation: Try to be relaxed before the test. Stress and excitement can affect blood pressure. It may also be helpful to swing your arm and warm your hands before the test.
- No Exercise: It is recommended not to exercise before the blood draw, as physical exertion can alter the results of certain blood values such as electrolytes, enzymes, and hormones, leading to inaccurate diagnostic results.
How does the testing process work in the pharmacy?
How does the testing process work in the pharmacy?
The pharmacy staff performs the capillary blood collection by taking a few small drops of blood from the fingertip. The finger is punctured with a lancet and is relaxed on the blood collection device. Through a vacuum effect, the required amount of blood is collected in a tube. The process usually takes 2 to 4 minutes. Afterwards, the puncture wound is covered with a band-aid and done!
The pharmacy staff takes care of the registration of the blood sample and the shipment to the laboratory.
A few business days after the blood collection, you will be notified by email that the results are available. You can view them in your My
How does the testing process at home work?
How does the testing process at home work?
The blood collection process at home with a test-at-home kit begins with thoroughly cleaning the hands and preparing the kit according to the enclosed instructions. First, the finger is pricked with a lancet, and blood is collected from the fingertip. These blood drops are then placed into a sample tube. After collection, the sample is sent to a laboratory for analysis. Finally, the test results should be interpreted according to the instructions, and medical professionals should be contacted if necessary.
Will needles be visible?
Will needles be visible?
In a lancet puncture, the needles are usually not visible as they are housed within the lancet casing and only briefly protrude upon activation to penetrate the skin. This minimizes the visibility of the needle.
Does the finger blood collection cause pain?
Does the finger blood collection cause pain?
The finger blood collection usually causes only minimal pain. The prick with a lancet is quick and is often perceived as a slight sting or tingling. Most people find the pain significantly less compared to a venous blood draw with a needle in the Armvene.Das However, the perception of pain can vary from person to person and also depends on the sensitivity of the skin on the fingers.
How much blood is needed?
How much blood is needed?
The required amount of blood varies depending on the test. In most cases, at least 500 microliters of blood are needed, which corresponds to about 10-12 drops of blood. There are also test variants that require double the amount, i.e., two times 500 microliters of blood.
I would like to conduct multiple tests at once. Is that possible?
I would like to conduct multiple tests at once. Is that possible?
Yes, however, we recommend conducting a maximum of two tests in one day and waiting a few days before conducting further tests.
What personal data is transmitted to the laboratory?
What personal data is transmitted to the laboratory?
The laboratory evaluates the samples anonymously. The laboratory receives only the date of birth and gender, the type of test, as well as the test location, date, and time of execution.
Is the blood collection device certified?
Is the blood collection device certified?
Yes, the device has the CE mark and meets the safety and health requirements set out in the European directives.
General information about health tests
Why should I get tested?
Why should I get tested?
Early Detection of Health Issues: Health tests can help identify potential health problems early, before they become more serious.
Prevention and Risk Assessment: The results of health tests can provide information about personal health risks. Based on this information, preventive measures can be taken to minimize the risk of certain diseases.
Lifestyle Adjustments: Health tests can help identify areas in lifestyle that could be adjusted, such as diet, exercise, and sleep.
Setting Individual Health Goals: With the results of health tests, individual health goals can be set to improve overall quality of life.
Self-responsibility and Empowerment: Participating in health tests can raise awareness of one's own health and encourage individuals to actively take responsibility for their health.
Monitoring chronic diseases: For individuals with chronic conditions, regular health tests can help monitor the course of the disease and make adjustments to the treatment.
How often should I get tested?
How often should I get tested?
It is recommended to repeat the test every 3 to 6 months. During this period, changes in your values may appear.
Are the health tests suitable for people of all ages?
Are the health tests suitable for people of all ages?
All tests on offer are permitted for individuals aged 18 and over.
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